Executive team communication and the assumption trap
George Bernard Shaw said, “The biggest problem with communication is the assumption that it happened.” In executive team communication, this assumption shows up often. In a world bustling with constant chatter, it is easy to believe that words have landed as intended. Shaw’s words hold a mirror to a common pitfall we overlook, the illusion that our message was received and understood.Quantity versus quality in leadership conversations
In my recent work with executive teams, miscommunication has been the root of tension and conflict. Teams would claim communication as a strength, in terms of quantity. Many emails sent, conversations had, and texts exchanged. In the same breath they would say that communication is a challenge. No one knows what is happening. People are puzzled by misunderstandings. The challenge is the quality of the communication. True communication is a collaborative effort. We articulate our thoughts clearly, frame the message for the audience, listen actively, and seek mutual understanding.Empathetic communication in a digital world
Digital platforms amplify the reach of our words, yet misinterpretations arise quickly. Tone, context, and emotions often get lost in translation. Confusion, frustration, and conflict follow. To bridge this gap we cultivate the art of empathetic communication. Speak with clarity, and adopt open-mindedness when interpreting the words of others.Practical ways to ensure your message is received
- Communicate the message a few times in different ways.
- Speak the language of your audience. We adjust our communication for little children and elderly to make sure it is received, yet we rarely do that for our peers.
- Intentions are cute. The only thing that matters is how the message is received. Double check for understanding. Ask what the other person heard and understood.
